Self-exclusion will lock your account for a minimum of 6 months and no promotional material will be sent. Deposited money, bought a bonus, game wouldn’t load but the money was taken out my account. I contacted them through chat and I was told they would get back to me. I decided to withdraw my balance and close my account, but I had to verify my account first. I tried to send required documents but they wouldn’t accept my details. However, these casinos are not all operated by the same company.

How do I contact support at Mr Jones Casino?

The logo of this casino is a letter with an elegant bow tie. The face of the casino is a gentleman in a gray suit, a well-groomed beard and classy glasses. It looks really professional and encourages you to play for real money. You’re now ready to enjoy the site, play a few games, and make a few bets. Explore the slots, live casino games, and the sportsbook to see what you like the most. The bonus system at MrJones Casino provides instant value through big deposit promotions combined with frequent tournaments and sustained player retention through cashback benefits.

How’s the customer support?

Designed for both mobile-first players and desktop users, this UK-based casino positions itself not just as another slot site, but as a full-service entertainment experience. Man, where do I even begin listing all the different things that I didn’t like about MrJones? For starters, the user interface looks incredibly outdated – especially on mobile! It’s honestly hard to believe that this is a site that came out in 2025 can look like it’s 10, maybe even 20 years out of date, but alas, that’s just part of MrJones’ charm. Even though (as I said above) I don’t think MrJones Casino is a fake, scammy one, it’s also not one that most players would feel compelled to play at.

A slick, easy-to-use interface can make or break your casino experience. Clean layouts and smart game categories mean you’re not wasting time hunting for your favourites. Some casinos swallow the cost, but others pass it along to you. Over time, that can eat into your winnings more than you’d think. Some sites put caps on how much you can take out in a day, week, or month, which isn’t great if you play big.

• Lower is better, obviously (20-30x is decent, 50x+ is a slog).
• All in all, Mr Fortune Casino offers an excellent selection of games, with something to suit all types of players.
• Email is usually for the trickier stuff, or if you need to send over documents.
• It is your responsibility to know the laws concerning online gambling in your country of domicile.

Others have minimum withdrawal amounts that might keep your smaller wins stuck in your account. Reality checks pop up now and then, showing you how long you’ve been playing and what you’ve spent. Some mr jones casino sites let you dig into your full gambling history, too, so you can see patterns for yourself.